Frequently Asked Questions
Is Physiotherapy covered under Alberta health care?
If you have surgery as a joint replacement, you are eligible for 7 visits post hospital discharge. Certain low income and income assistance people may receive limited number of visits as well. Please check before booking an appointment for yourself to ensure that you will be covered.
Does your clinic provide treatment for patients post Motor Vehicle Accidents?
Yes we do.
Does your clinic provide treatment for WCB claims?
Coming soon, in process of obtaining permission.
How long will it take my injury to heal?
An injury depending on its severity will take time to heal. Physiotherapy and massage therapies are designed to assist, promote and get quality healing of the soft tissues and maintain function. Your therapist will provide you an understanding of what is entailed when you seek treatment.
Is there direct billing for my insurance company?
Yes in most instances there is direct billing for your session.
Will my insurance company cover the entire cost of treatments for physiotherapy?
Depending on your insurance company, you may be eligible to receive full coverage benefits or full coverage for certain dollar value. Some companies require you pay a portion of the cost of your physiotherapy treatments. Some plans do not offer coverage wherein you are required to pay the cost of the session both assessment and / or treatments.
How does your billing work?
Physiotherapy:- initial visit is an assessment and treatment, follow-up appointments to the area initially treated are considered a single site treatment.
Multiple areas of treatment will be billed additionally under insurance claims (private and motor vehicle insurances). IF you have not been to the clinic in over 4 weeks for the Same Injury another assessment fee will be charged.
WCB claims have their own billing rates and schedules.
What will I expect on my initial visit?
You will be required to fill out health related questionnaires, questionnaires related to your injury as well as give us consent to perform necessary assessments and treatments. You will be asked to make a payment for the service you are coming in for and then have your consultation and treatment with the therapist.
Do you accept walk-in appointments?
Yes we do depending on availability.
Is there separate cost for walk-in appointments?
No there is not
How long are my treatment sessions?
Treatment sessions may depend on your need. Initial consult and treatment visits could take anywhere from 45-60 minutes or more depending on what your therapist determines. Follow-up visits may be shorter depending on what your needs are.